The HVAC Service Supervisor will provide supervision and technical support to the technicians working within their area and ensure quality workmanship.

Principle Goals and Responsibilities

• Coaches, reviews, supervises and makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
• Maintains effective Service Department processes to ensure internal and external customer satisfaction.
• Works with General Manager in implementing Service Department goals within budget.
• Schedule and assign jobs and work areas to employees according to their skills and knowledge Coordinates and resolves interdepartmental issues.
• Asist Salespeople with material and labor estimates.
• Works with Dispatcher to ensure that service calls are performed in a timely manner with limited impact on the client.
  • Keep dispatcher advised of needs and discuss performance of technicians
  • Carry out quality checks on work performed by technicians and report deficiencies to the General Manager.
    • Service Calls
    • Quoted repairs
    • Preventive maintenance
    • Drive service work through proper preventive maintenance; "drive -by" preventive maintenance will not be tolerated or accepted
• Establishes, assigns, and adjusts work methods and procedures to meet schedules using knowledge of capacities and capabilities of personnel and equipment.
• Initiates measures to improve methods, equipment performance, and quality of work.
• Interprets policies to assigned personnel and enforces safety regulations and adherence to proper codes and standards.
• Accountability and Standards
  • Make sure you are accountable to your team - Accountability starts with leadership, i.e. You
  • Make sure services vehicles are clean and presentable to the market. Clean exterior and interior
  • Make sure Technicians are clean and presentable to the clients.
  • Drive service work thru professionalism.
• Recommends or initiates action involving promotions, transfers, disciplinary action, and motivation of employees.
• Maintains records and files, including the approval of time cards and absences, and submits as required.
• Trains and instructs employees in new methods or procedures.
• Maintains responsibility for the correct stock levels of repair or replacement parts.
• Inspects work in process to insure its completion within allotted time limits and for acceptable quality standards.
• Coordinates with suppliers, contractors, engineers, and others concerning equipment operations or maintenance.

HVAC Service Supervisor Knowledge, Skills and Abilities:

• Knowledge of operation, maintenance, troubleshooting and repair of HVAC/refrigeration equipment.
• Knowledge of budgetary practices and principles.
• Knowledge of supervisory principles and practices.
• Skill in operation, installation, maintenance, troubleshooting and repair of HVAC/refrigeration equipment.
• Skill in estimating time and materials.
• Skill in both verbal and written communication.
• Skill in applying supervisory techniques.

Minimum Qualifications:

• Ten years of progressively responsible HVAC/refrigeration equipment installation, repair, and maintenance experience, which includes three years of supervisory experience.
• Valid Driver's License and clean driving record.
• Must have strong skillset in commercial HVAC products, installation, and mechanical understanding.
• Strong understanding of HVAC functions.
• Strong leadership skills and work ethic is a must.
• Excellent communication skills.
• Exceptional initiative, execution and communication skills, both oral and written.
• Exceptional analytical, motivational, and leadership skills.

Come work with us and experience a dynamic culture, a safe work environment and a place where employees are valued and empowered to succeed!

For immediate consideration please submit your cover letter and resume.

JPG is an Equal Opportunity Employer