The HR Team
  • Jessup, MD, USA
  • Hourly
  • Full Time

JPG offers our team members a competitive compensation package along with a dynamic culture, a safe work environment and a place where employees are valued and empowered to succeed. Our generous benefits package includes paid holidays, paid time off, medical, dental, vision, life, and disability insurance, and a 401(k) and profit-sharing plan.

The HVAC Service Supervisor will provide supervision and technical support to the technicians working within their area and ensure quality workmanship.

Principle Goals and Responsibilities

  • Coaches, reviews, supervises and makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
  • Maintains effective Service Department processes to ensure internal and external customer satisfaction.
  • Works with General Manager in implementing Service Department goals within budget.
  • Schedule and assign jobs and work areas to employees according to their skills and knowledge Coordinates and resolves interdepartmental issues.
  • Asist Salespeople with material and labor estimates.
  • Works with Dispatcher to ensure that service calls are performed in a timely manner with limited impact on the client.
    • Keep dispatcher advised of needs and discuss performance of technicians
    • Carry out quality checks on work performed by technicians and report deficiencies to the General Manager.
      • Service Calls
      • Quoted repairs
      • Preventive maintenance
      • Drive service work through proper preventive maintenance; "drive -by" preventive maintenance will not be tolerated or accepted
  • Establishes, assigns, and adjusts work methods and procedures to meet schedules using knowledge of capacities and capabilities of personnel and equipment.
  • Initiates measures to improve methods, equipment performance, and quality of work.
  • Interprets policies to assigned personnel and enforces safety regulations and adherence to proper codes and standards.
  • Accountability and Standards
    • Make sure you are accountable to your team - Accountability starts with leadership, i.e. You
    • Make sure services vehicles are clean and presentable to the market. Clean exterior and interior
    • Make sure Technicians are clean and presentable to the clients.
    • Drive service work thru professionalism.
  • Recommends or initiates action involving promotions, transfers, disciplinary action, and motivation of employees.
  • Maintains records and files, including the approval of time cards and absences, and submits as required.
  • Trains and instructs employees in new methods or procedures.
  • Maintains responsibility for the correct stock levels of repair or replacement parts.
  • Inspects work in process to insure its completion within allotted time limits and for acceptable quality standards.
  • Coordinates with suppliers, contractors, engineers, and others concerning equipment operations or maintenance.

HVAC Service Supervisor Knowledge, Skills and Abilities:

  • Knowledge of operation, maintenance, troubleshooting and repair of HVAC/refrigeration equipment.
  • Knowledge of budgetary practices and principles.
  • Knowledge of supervisory principles and practices.
  • Skill in operation, installation, maintenance, troubleshooting and repair of HVAC/refrigeration equipment.
  • Skill in estimating time and materials.
  • Skill in both verbal and written communication.
  • Skill in applying supervisory techniques.

Minimum Qualifications:

  • Ten years of progressively responsible HVAC/refrigeration equipment installation, repair, and maintenance experience, which includes three years of supervisory experience.
  • Valid Driver's License and clean driving record.
  • Must have strong skillset in commercial HVAC products, installation, and mechanical understanding.
  • Strong understanding of HVAC functions.
  • Strong leadership skills and work ethic is a must.
  • Excellent communication skills.
  • Exceptional initiative, execution and communication skills, both oral and written.
  • Exceptional analytical, motivational, and leadership skills.

Come work with us and experience a dynamic culture, a safe work environment and a place where employees are valued and empowered to succeed!

For immediate consideration please submit your cover letter and resume.

JPG is an Equal Opportunity Employer

The HR Team
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